Built for IT teams
Everything your helpdesk needs. Nothing it doesn't.
ZovaDesk is purpose-built for IT support workflows — not adapted from generic project management tools. Raise, assign, track, and close tickets without the overhead.
Every issue tracked from open to close.
Staff raise support tickets in seconds. Each ticket is logged, categorised, and assigned — so nothing slips through the cracks and every request has a clear owner.
Your IT team, always in sync.
Technicians see their full queue at a glance. Reassign, comment, and escalate without leaving the portal — no email chains, no missed updates.
Active Technicians
Avg. Resolution
2.4h
this week
Open Tickets
13
right now
Resolved Today
28
↑ 12% vs yesterday
SLA Met
94%
last 30 days
See where your IT time actually goes.
Track resolution times, recurring issues, and team workload. Spot patterns before they become problems — and show stakeholders exactly what IT is delivering.
Operations
Everything you need to run IT operations.
ZovaDesk covers every aspect of your IT operations — from ticketing and asset management to security and project tracking.
Tickets
Raise, track, and resolve support tickets from open to close with full audit trails.
Customers
Manage customer records, contact details, and support history in one place.
Assets
Track all hardware and software assets across your organisation with ease.
Alerts
Receive real-time alerts for critical issues, SLA breaches, and system events.
Technicians
Manage your IT team, assign workloads, and monitor technician performance.
Timesheets
Log and review technician time spent on tickets and projects accurately.
Change Requests
Submit, review, and approve IT change requests with a structured workflow.
Install Requests
Handle software and hardware installation requests through a managed process.
Cyber Essentials
Stay aligned with Cyber Essentials standards and track your security posture.
Projects & Tasks
Plan and manage IT projects and tasks alongside your day-to-day support work.
Technician Calendar
Visualise technician schedules, ticket due dates, and workload at a glance.
Password Generator
Generate strong, secure passwords for users and systems directly from the portal.
How it works
From first report to final fix.
ZovaDesk keeps the process simple — for the people raising issues and the team resolving them.
Request your account
Submit your email and a password through the portal. Your account request is reviewed by the ZovaDesk team and activated — keeping access controlled and secure.
Raise a support ticket
Once logged in, staff can raise a ticket in under 30 seconds. Describe the issue, set a priority, and submit. The right technician is notified immediately.
IT team picks it up
Technicians see new tickets in their queue instantly. They can assign, comment, escalate, or resolve — all from one interface. No email threads, no missed messages.
Issue resolved, ticket closed
When the fix is in, the ticket is closed and the requester is notified. Every action is logged — giving you a full audit trail and the data to improve over time.
What teams say
IT support that teams trust.
“Before ZovaDesk, IT requests came in via WhatsApp, email, and sticky notes. Now everything is in one place and nothing gets lost.”
Rachel T.
Office Manager · Devon-based SME
“The approval-based access is exactly what we needed. We control who's in the system, and the team can focus on fixing issues rather than managing access chaos.”
Mark S.
IT Manager
“Resolution times dropped noticeably in the first month. Being able to see the full ticket history means we're not asking the same questions twice.”
Claire B.
Operations Director
“Simple to use for staff who aren't technical. They raise a ticket, we get notified, and they can see exactly where things stand. That transparency matters.”
Tom H.
Head of IT
Pricing
Simple pricing. No surprises.
Start free and scale as your team grows. Every plan includes controlled access and full ticket history.
Starter
For small teams getting started with structured IT support.
- Up to 10 client accounts
- Unlimited ticket submission
- 2 technician seats
- Basic ticket tracking
- Email notifications
Micro Team
For small but growing teams that need more capacity and control.
- Up to 50 client accounts
- 5 technician seats
- Unlimited ticket submission
- Priority & SLA tracking
- Insights & reporting dashboard
- Escalation workflows
Team
For growing organisations that need more seats and reporting.
- Unlimited staff accounts
- Unlimited technician seats
- Priority & SLA tracking
- Insights & reporting dashboard
- Escalation workflows
- Dedicated onboarding
Built with security in mind
FAQ
Questions about the portal.
Straight answers about how ZovaDesk works.
ZovaDesk is a web-based IT support and ticketing portal built for small and medium IT companies. It gives organisations a single place to raise, track, and resolve IT support requests — replacing email chains and informal messages with a structured, auditable system.
Access is approval-based. Visit devonhelpdesk.co.uk and submit an account request with your email and a password. The ZovaDesk team reviews and activates your account — keeping the portal secure and controlled.
Yes. The portal is designed to be simple for non-technical users. Staff describe their issue, set a priority, and submit. No technical knowledge required — if you can send an email, you can raise a ticket.
Technicians log in to see all open tickets assigned to them or their team. They can add internal notes, update status, reassign to colleagues, escalate, or close tickets — all from one interface without switching between tools.
Yes. Every ticket, comment, status change, and resolution is logged with a full timestamp. This gives you a complete audit trail and the historical data to identify recurring issues and improve your IT processes over time.
ZovaDesk is well-suited to SMEs, professional services firms, healthcare organisations, and any team that relies on IT support but doesn't have a complex enterprise ticketing system. If your current process is "email IT and hope for the best", this is for you.
ZovaDesk is built and operated by a UK-based team. If you have specific data residency requirements, get in touch and we'll discuss your needs.
Contact the ZovaDesk team directly via email at support@zovadesk.co.uk We're a UK-based team and respond promptly to all enquiries.
Ready to bring order to your IT support?
ZovaDesk replaces the chaos of email-based IT support with a clean, controlled ticketing portal. Request access today — your team will be up and running in minutes.