Terms of Service

By accessing or using ZovaDesk ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, do not use the Service. These Terms apply to all users of the Service, including administrators, technicians, and end users. ZovaDesk reserves the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

ZovaDesk provides a cloud-based IT helpdesk and ticketing platform designed for modern support teams. The Service includes ticket management, asset tracking, customer management, technician scheduling, change request workflows, and related features as described on our website. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify ZovaDesk immediately of any unauthorised use of your account or any other breach of security. ZovaDesk will not be liable for any loss or damage arising from your failure to comply with this obligation. You may not use another person's account without permission. Accounts may not be shared among multiple individuals unless explicitly permitted under your subscription plan.

Access to certain features of the Service requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. ZovaDesk reserves the right to change subscription pricing with at least 30 days' notice. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect. You are responsible for all taxes applicable to your subscription. ZovaDesk may suspend or terminate your access to the Service if payment is not received when due.

You agree not to use the Service to: • Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable. • Violate any applicable local, national, or international law or regulation. • Impersonate any person or entity or misrepresent your affiliation with any person or entity. • Attempt to gain unauthorised access to any part of the Service or its related systems. • Interfere with or disrupt the integrity or performance of the Service. • Use the Service to send unsolicited communications (spam). • Reverse engineer, decompile, or disassemble any part of the Service. • Use automated tools to scrape, crawl, or extract data from the Service without prior written consent.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your data as described in the Privacy Policy. You retain ownership of all data you submit to the Service ("Customer Data"). You grant ZovaDesk a limited licence to use, process, and store Customer Data solely to provide and improve the Service. ZovaDesk implements industry-standard security measures to protect Customer Data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Service and its original content, features, and functionality are and will remain the exclusive property of ZovaDesk and its licensors. The Service is protected by copyright, trademark, and other laws. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service, unless you have our written permission or applicable law permits it. ZovaDesk's trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ZovaDesk.

Either party may terminate these Terms at any time. You may cancel your subscription and close your account through the account settings. ZovaDesk may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. ZovaDesk will retain your Customer Data for 30 days following termination, after which it may be permanently deleted. You are responsible for exporting any data you wish to retain before termination.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. ZovaDesk does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from use of the Service will be accurate or reliable.

To the maximum extent permitted by applicable law, ZovaDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, resulting from your use of or inability to use the Service. In no event shall ZovaDesk's total liability to you for all claims arising out of or relating to these Terms or the Service exceed the amount you paid to ZovaDesk in the 12 months preceding the claim.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

If you have any questions about these Terms of Service, please contact us at: ZovaDesk Email: legal@zovadesk.co.uk Website: https://zovadesk.co.uk We aim to respond to all enquiries within 5 business days.